So now you’ve selected a competent builder. But you may ask, “Do I have to like them?” “If they have a good reputation as a builder, does it really matter if I like them?”
Yes, it matters. Don’t sign a contract with a builder you don’t like, trust and respect. If you do, you could be headed for trouble.
Why? Because this is a long-term relationship, entering into a long-term relationship with someone you don’t like, trust or respect can be challenging, frustrating and more than disappointing. The planning stages of a large-scale remodeling or construction project can take anywhere from months to years. Actual construction may range from 6 months to 24 months or longer, depending on the size and scope of your project. Add to that warranty and the fact you may need to contact your builder in the future regarding specific information, this is a long-term relationship.
In this business, it’s not uncommon to lose some contracts to other builders, and it usually boils down to perceived costs. A prospective customer may initially think our pricing is higher than our competitor, but most often that’s because we didn’t have the opportunity to thoroughly compare the two proposals.
We like to ask our clients why they chose us to build their project. Often, the answer is trust.
Do you respect your builder’s values? You don’t have to socialize together, but sometimes people choose a builder they actually dislike. Maybe the husband likes the builder or the price, but his wife doesn’t care for their style, approach, or manners. Ask yourself this question: Is there a reason you’re uncomfortable with this person? If so, why in the world would you trust them to build your single most important investment? If you or your spouse sense that potential builder operates from a less-than honest value system, why would you trust them to operate their business with honest values?
During the construction process there will be times when your builder will be making some judgement calls. Many of these will be unknown to you, and that’s just part of the business. When it comes to your home, you’ll want to know that your builder will be making choices as if it’s their own home, as if their own family’s safety depended on the choices they make in your behalf. Not just what will pass code inspections. No shortcuts for a quick profit. Are values important? You bet they are!
